Fair purchase conditions are part of our understanding of extraordinary service to our customers. We offer our customers advantages such as low price guarantee. There are no hidden costs. We are convinced that the excellent value of our products will convince you as well.
Due to the insurance conditions of the forwarder, the buyer has to examine the commodity upon receipt. Visible damage to the package must be confirmed in writing directly upon delivery by the postman and/or carrier. In case of shipping damages without visible damage to the packing, you must inform us within 2 days after receipt of the shipment.
The client can choose according to his own preferences among the following means of payment: Credit card and debit card. Upon request it is also possible to pay by bank transfer. For EU countries also the option of cash on delivery is offered. The extra charge for cash on delivery is € 7.50 in Germany and € 14 for other EU countries. The purchase price is generally only due on the date of shipment, and is charged to the client only on this date. In case of cash on delivery payment is due upon delivery. In case of credit card payment provider may reserve the order amount on the card, however the actual charge will only be done on the day of shipment.
Your order is an offer to us to buy the goods on our website. We will acknowledge receipt of the order by sending you an automatically generated email acknowledging your order. This is only an acknowledgement of receipt of your order and no binding contract will be formed between us unless and until we accept your order by sending an order confirmation or with the delivery of the goods.
The contract can be concluded either in English, German, French, Italian, Spanish, Dutch, Swedish, Russian or Japanese.
All products remain our property until the complete purchasing amount has been paid.
The client is granted the right to return purchased products within 100 days. If a supplied article for any reason should not correspond to the clients expectations, then we will refund the paid amount upon receiving the product in the original condition and in the original packaging. This is not a compulsory requirement to execute your right to cancel. It is not necessary to give us any reasons for returning a product. After receipt of the returned product, the purchase price is returned to the customer immediately. Please note that customized products can not be returned.
Right to cancel
You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of 30 days, beginning on the day after you receive the goods. You must notify us of your cancellation in writing or in another durable medium to our contact address.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us to our contact address as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. In case of a return, we will reimburse not only the product price, but also any shipping costs to the address of the client. The return shipment to our warehouse are at the expense of the client.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
Our 100 day money-back guarantee does not restrict in any way the legal right to cancel, to which the client is entitled as well.
We guarantee for all offered products that the client pays the lowest price. If a client should find the same product within 3 months after the purchase somewhere else at a lower price, we will pay the difference to the purchase price.
We reserve the right to withdraw from the order contract in case of errors in calculations, writing or printing.
Tel: +44 8458675435
International Head Office:
Gebr. Spohn GmbH
directors: Dr. oec. Daniel Spohn and Felix Spohn
EU-VAT Identification No.: DE813377639
Commercial Register No.: HRB 37042